Corporate Policies

bridg.money expects all employees, contractors, and partners to uphold integrity, fairness, and professionalism in every action. The Code of Conduct establishes principles of workplace ethics, anti-bribery commitments, conflict of interest disclosure, and compliance with applicable laws and regulations. It promotes transparency, accountability, and trust across all levels of the organisation. Breaches of the Code may result in disciplinary action, up to and including termination. Detailed version available in the Employee Handbook.

We are committed to a safe, inclusive, and respectful workplace. bridg.money strictly prohibits any form of sexual harassment in compliance with the POSH Act 2013. An Internal Complaints Committee (ICC) comprising trained members ensures that complaints are received, investigated, and resolved confidentially, fairly, and within statutory timelines. The policy also mandates awareness programmes and training to foster a culture of respect.

Detailed version available in the Employee Handbook

Company IT assets, networks, and email systems must be used responsibly and only for authorised business purposes. Misuse, unauthorised access, sharing of credentials, or installing unapproved software is strictly prohibited. This policy sets requirements for password hygiene, secure use of corporate email, monitoring protocols, and outlines penalties for misuse. It ensures IT resources are utilised to enhance productivity while safeguarding organisational security.

Detailed version available in the Employee Handbook.

Employees and partners must protect proprietary, customer, and personal data entrusted to bridg.money. Confidential information may not be disclosed without explicit authorisation. Data protection measures align with the DPDP Act 2023, RBI IT & Outsourcing Guidelines, and global best practices. The policy covers handling of sensitive data, NDA obligations, classification protocols, and penalties for breach. Maintaining confidentiality is central to client trust and regulatory compliance.

Detailed version available in the Employee Handbook.

Our leave and attendance framework ensures transparency, fairness, and compliance with applicable labour laws. Employees are entitled to specified categories of leave, including casual, sick, and earned leave, subject to company rules. Attendance is tracked through approved systems, and employees are expected to maintain punctuality. Leave encashment and carry-forward are not applicable. This policy balances employee welfare with operational needs.

Detailed version available in the Employee Handbook.

bridg.money provides a secure, confidential channel for employees, partners, and stakeholders to report unethical behaviour, fraud, financial irregularities, or misconduct without fear of retaliation. All reports are reviewed by the Vigil Committee and escalated to the Board, where required. The policy ensures protection for whistleblowers, investigation protocols, and compliance with Section 177 of the Companies Act. It reinforces our zero-tolerance stance towards corruption or malpractice.

Detailed version available in the Employee Handbook.

We are an equal opportunity employer and value diversity and inclusion. Recruitment, promotions, and workplace practices are free from discrimination on the basis of gender, age, religion, caste, disability, or sexual orientation. The policy ensures fair treatment, encourages diversity in hiring, and provides for grievance mechanisms in case of discrimination. This reflects our belief that diverse teams foster innovation, collaboration, and organisational growth.

Detailed version available in the Employee Handbook.

Defines expected standards of conduct and outlines procedures for addressing misconduct, performance issues, or breaches of company policy. It describes processes for verbal/written warnings, suspension, and termination, ensuring fairness, proportionality, and compliance with Indian labour laws. This policy protects employee rights while maintaining discipline and operational integrity within the organisation.

Detailed version available in the Employee Handbook.

Outlines expectations for employees working remotely or using personal devices for work. The policy establishes requirements for secure VPN use, encryption, approved tools, and responsibility for protecting company data while offsite. It ensures productivity, security, and accountability in hybrid work models while balancing flexibility for employees.

Detailed version available in the Employee Handbook.

Defines the legal agreement governing the use of bridg.money’s platform, products, and services. Covers rights and obligations of users and the company, limitations of liability, intellectual property protections, and dispute resolution mechanisms. It forms the legal foundation of customer relationships and ensures transparent, fair dealings.

Detailed version available in the Employee Handbook.

Explains how bridg.money uses cookies, tracking tools, and analytics to enhance user experience, improve services, and comply with legal requirements. It provides transparency on the categories of cookies used (essential, performance, analytics), retention timelines, and options for users to manage preferences. This ensures compliance with DPDP Act and IT Act disclosure norms.

Detailed version available in the Employee Handbook.

Sets out how bridg.money complies with RBI Master Directions, PMLA 2002, and FIU-IND guidelines. Defines customer due diligence (CDD), enhanced due diligence (EDD), restricted and prohibited businesses, transaction monitoring, and reporting obligations. It explains our approach to customer onboarding, ongoing monitoring, suspicious transaction reporting, and risk categorisation. This policy demonstrates our commitment to preventing money laundering and ensuring strong governance in customer acceptance.

Detailed version available in the Employee Handbook.

bridg.money assesses all critical vendors and third-party service providers (e.g., cloud services, KYC partners, SMS gateways) for compliance with data security, confidentiality, and regulatory requirements before onboarding. Vendors must undergo due diligence, contractual review, and periodic monitoring. The policy ensures that third-party risks are identified, assessed, and mitigated, reducing vulnerabilities in the extended supply chain.

Detailed version available in the Employee Handbook.

We maintain robust continuity and recovery protocols to minimise disruption of services. Critical systems have redundancy, and recovery time objectives (RTO ≤ 1 hour, RPO ≤ 15 minutes) are tested through quarterly drills. This policy includes incident communication, backup management, crisis management planning, and regular testing. It ensures resilience during outages or unforeseen events and demonstrates preparedness to regulators and partners.

Detailed version available in the Employee Handbook.

• All policies are reviewed annually or earlier if mandated by law or regulator.
• The Board of Directors approves material updates and ensures oversight of compliance.
• Nodal & Compliance Officer ensures implementation, monitoring, and reporting across all teams.
• Training and awareness programmes are conducted to familiarise employees with their responsibilities under these policies.